I actually work at an THAT Support Company that provides IT Support for small to medium sized businesses. I’m on the teach on my way to see a possible Organization IT Support client right now with an in depth IT Support Audit survey in my bag. Alexander Ibrahim Jenkins
The report has some not so good news for them. Nothing uncommon there, but the character of unhealthy news is totally avoidable and might surprise you! I want to describe.
Business IT Support Review
Like many IT Support Companies we always embark on an IT Support Taxation before we accept a new company as a small business IT Support Client. We all charge our clients a fixed monthly IT Support cost so we need to really know what we’re getting yourself into otherwise we could lose a lot of cash.
The IT Support Audit has highlighted a common problem. I’m enticed to say they’ve recently been tricked, but that signifies deliberate action. In fact they’ve been misled somewhat than deliberately tricked by their IT Support Business into spending too much on their computer system. Yes – too much!
Which may sound more like a waste of money than a significant IT Support problem, but it is just a significant IT Support problem. Here’s why.
THIS Support Complexity
They are a company of approximately 20 people, with some type of computer facilities sufficiently complex for a tiny bank. I exaggerate, but not that much.
Their particular requirements are actually simple, nevertheless they have 2 web servers, one which is a very high specification. Involving the 2 servers they operate 5 different virtual servers and 3 different systems. Additionally they have got a very complex (read expensive and overly complex) Gresca networking infrastructure.
Based on advice from their THAT Support Company they put in over 20 thousand changing their systems a subject of months ago. That they find that ongoing THAT Support costs are high as well. Changes or fixes are incredibly expensive. Now i’m not surprised. 2 several weeks. complex setup requiring significant amounts of time and technical experience to implement changes or IT Support fixes, to say nothing of the unnecessary business disruption engaged.
In short, high set up costs and high regular IT Support costs. And all of it needless.
A basic, elegant (and cheaper) IT Support Solution
Is actually a simple business so all they really need is a single Ms SBS server, a Draytek router and a few Netgear switches. This solution would have cut their initial costs by 15 thousand and their recurring costs by approximately several thousand per annum. They will could have done with that money. Unfortunately they have just been pressured to make some personnel redundant.
Elegantly simple and appropriate engineering is something that few IT Support Companies seem to be to understand. I see similar bad engineering on a regular basis. Promoted annoys myself. Not only is it expensive, but it’s careless, lazy work by the IT Support Company. Of course that’s easy for me to say. All things considered I’ve been doing this for two decades. As a business owner without THIS Support expertise how can you avoid these expensive errors?
3 basic business tests you should apply when finding a new Organization IT Support Business
Acquire at least 3 THAT Support quotes. This appears basic, but so few companies do it. My spouse and i get this to a policy during my business when we are purchasing any new service. I know is actually time-consuming, but it’s well worth your energy.
Ask “stupid” questions! Need not afraid to ask. You will be the customer. In the event that they can’t answer it in a way that you can understand then move onto another more customer service centric Organization IT Support Company.
Choose an IT Support Business that specialises in your size of business. If perhaps you are a tiny business and they support Organization clients that doesn’t make them much better. It actually makes them worse for you. They will make an effort to shoehorn their enterprise technology into your small business – it’s expensive and finally it will not work.